Hotel not as advertised? Here's how to claim a refund for a ruined holiday

When a hotel fails to match its advertised description — a promised pool turns out to be a construction site or a room is dirty and mouldy — tourists are entitled to seek a partial refund. Lawyer Katarzyna Gabrysiak advises documenting all shortcomings on the spot: taking photos, and filing written complaints with reception and the tour operator. Such evidence forms the basis of a compensation claim after returning home.

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