Claude tops AI user satisfaction survey — Grok and Siri rank last

Full text

Claude AI has the highest satisfaction score among current and former users with a net score of 56.2, ahead of Gemini at 46.5

Grok and Siri languish at the bottom of the satisfaction ratings top 10

The data was collected by YouGov in the period March 1, 2026 to July 31, 2026

A new YouGov survey has lifted the lid on how people feel about the AI tools and assistants they use, with Claude AI coming out on top with the highest satisfaction score. Anthropic’s AI has beaten OpenAI’s ChatGPT and Google Gemini into first place, but of interest are the tools that languish at the bottom of the table.

While Microsoft Copilot and Alexa hog the middle of the table, it is the reputation of Apple’s Siri assistant and Elon Musk’s Grok that are the most surprising, with respondents reporting that the tools did not satisfy.

Interestingly, Claude is also highly regarded among former users, which may indicate that competing tools (particularly those with a poorer reputation) have a lot of catching up to do in the public consciousness.

Everyone loves Claude

Collected over a five-month period, YouGov established two sets of data: the “Top 10 AI assistants by Satisfaction among current and former users” and “AI assistant Satisfaction: current vs. former users.”

Based on the “Top 10 AI assistants by Satisfaction among current and former users” Claude’s 56.2 score puts it markedly ahead of Gemini on 46.5, with ChatGPT a close third on 46.0. Grok and Siri are notable for their low positions, but Alexa (42.6) and Copilot (37.2) occupy a middle space that doesn’t quite seem to match with the size of the companies behind them.

However, one thing that the survey doesn’t tell us is how the Satisfaction metric might be affected by tools that are easy to find or use (for example, Siri or Alexa) versus AI tools that need to be sought out, such as ChatGPT or Claude.

AI tool reputations

YouGov’s data also explores the difference between the satisfaction of current users and former users in the “AI assistant Satisfaction: current vs. former users” results. This again supports the notion that Claude delivers more usable results, with it gaining the highest “Former users Satisfaction score” as well as the second highest “Current users Satisfaction score.”

The report states “The widest current-versus-former gaps appear for ChatGPT, DeepSeek and Grok. ChatGPT is 63.7 points higher among current users than former users; DeepSeek is 62.5 points higher, and Grok is 62.4 points higher.” Grok has a particularly low score among former users: -4.7!

The data was collected by YouGov’s BrandIndex tracking system, a tool that interrogates the live users on YouGov with targeted questions about specific topics or news stories. To learn about AI tool reputation, YouGov collected data over a five month period, between March 1, 2026 and July 31, 2026, focusing on users in the UK.