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✈️ Travel
Hotel doesn't match the brochure: what are tourists entitled to?
Travel agency clients increasingly encounter discrepancies between what was promised and what they find on arrival — wrong hotel, shorter stay, a construction site outside the window or an empty pool. Legal adviser Bartosz Kempa of Zmarnowanyurlop.pl explains that travellers are entitled to compensation when a tour operator fails to deliver on the contract. Documenting problems on the spot and filing a complaint with the agency are the key steps.
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