AI content moderation is deleting legitimate posts alongside harmful ones

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Sometimes you have to fight fire with fire. But when it comes to AI slop and hateful content threatening the safety and value of social media platforms, adding more fire—in this case, more AI—can make the problem worse.

At its best, social media can be a haven for people who want to share their experiences and knowledge. It gets closest to this ideal when users contribute authentic, valuable content, whether that’s a uniquely thoughtful blog post or a helpful video on how to build a PC. Relying primarily on AI tools to preserve that authenticity misses what makes social media worthwhile in the first place: the people behind it.

Erroneous erasures

In April, a Slack channel for moderators of the r/AskHistorians Reddit community was usually busy. The channel, which automatically receives links to modmail messages, was flooded with alerts after dozens of comments and posts dating back 10 years were automatically removed from the subreddit.

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