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YouTuber Książulo slams Hotel Gołębiewski: no AC, yellow water, 300 zł room service
Polish YouTuber Książulo publicly complained about a stay at the new Hotel Gołębiewski on the Baltic coast in Pobierowo, citing broken air conditioning with room temperatures exceeding 30°C, yellow tap water, and room service bills over 300 zł. The hotel's owner responded publicly, attributing the issues to teething problems at a newly opened property. Poland's consumer watchdog UOKiK praised the owner's direct response to the complaint, citing it as a model example of how businesses should handle customer criticism.
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